Consumer Support

Get answers to questions about refunds, subscriptions, cancellations, order information and technical support.

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Help and Support

Whether you want to reach our customer service center, open a new support ticket, or need technical support: our knowledge base provides a host of answers to frequently asked questions. You can also find contact details for different topics.

  • Access or redeliver order information?

  • Open a new support ticket?

  • Send an email to customer service?

  • Want to cancel your subscription?

  • Need a refund on a purchase?

  • Need information on a charge from “ASKNET* “?

  • Having trouble with your product?

  • Tax or VAT/GST issues?

  • Licenses and downloads?

  • Checkout and purchasing?

  • Learn who to contact to receive technical support, which is provided by our partner companies.


For the fastest refund, look for contact information on the order confirmation email where you purchased or on the website you purchased on.